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Heelo Terms of Service

Effective date: October 29, 2026

These Terms of Service ("Terms") are an agreement between you and STARCHOLAR LLC ("Heelo", "we", "us"). They apply when you use the website at heelo.dev, the Heelo dashboard, the Heelo API, the Heelo MCP server, and any related service (together, the "Service"). If you use the Service for an organization, you agree to these Terms for that organization, and you confirm that you have the authority to do so.

If you do not agree to these Terms, do not use the Service.

1. Who we are

Heelo is operated by STARCHOLAR LLC, a limited liability company. STARCHOLAR LLC provides the Service and receives the payments for it. The Heelo team is based at the University of Illinois Urbana-Champaign in Illinois, United States. Heelo is not a service of the University of Illinois, and the University is not responsible for the Service. You can contact us at info@heelo.dev.

2. Alpha service

The Service is in an early ("Alpha") stage. Features, tools, limits, and prices can change, and the Service can be unavailable or contain errors. We will tell you before a change that reduces what a paid plan gives you, as section 6 describes.

3. Your account

  • You must be at least 18 years old, or the age of majority where you live, to create an account.
  • Give us accurate information and keep it up to date.
  • Keep your password and API keys secret. You are responsible for all activity that occurs under your account and your API keys. Tell us immediately at info@heelo.dev if you think that someone used your account or a key without your permission.
  • One person or organization must not create more than one free account to get more free credits.

4. What the Service does

The Service gives you access to software tools through the dashboard, the API, and the MCP server. Some tools use AI models, web search, and third-party services. Some tools act for you on accounts that you connect, for example to read or send email or to publish a post.

5. Connected accounts and actions for you

  • When you connect a third-party account (for example an email or social media account), you authorize us to access that account and to do the actions that you or your software ask a tool to do.
  • Actions are done with your own account and in your name. You are responsible for these actions and for their content, and you must obey the rules of each third-party service.
  • You can disconnect an account at any time in the dashboard. After that, we do not use the account.
  • Third-party services are not controlled by us. We are not responsible for their availability, their changes, or what they do with your data.

6. Plans, credits, and payment

6.1 Credits

Tool calls use credits. One credit has the value of US$0.01 of tool usage at the prices shown in the Service. Each tool shows its price before you use it.

6.2 Plans

  • Free: 3,000 credits one time, when you create your account. A payment card is not necessary. Free credits do not renew.
  • Plus: US$19 each month (Alpha price) for 5,500 credits each billing month.
  • Pro: US$69 each month (Alpha price) for 20,000 credits each billing month.
  • Enterprise: custom prices and terms, as a separate written agreement says.

6.3 How credits are used

  • When you make a tool call, we use your plan credits first. When your plan credits are all used, we use your prepaid balance.
  • At the start of each paid billing month, your plan credits go back to the full amount of your plan. Plan credits that you did not use do not carry over to the next month.
  • You can add a prepaid balance ("Add credits") at any time. A prepaid balance does not expire while your account is open.
  • Credits and prepaid balance have no cash value. You cannot transfer them, sell them, or exchange them for money, except as the Refund Policy says.

6.4 Payment and automatic renewal

  • Our payment processor, Stripe, processes all payments. We do not receive or store your full card number.
  • A paid plan renews automatically each month, and we charge your payment method at each renewal, until you cancel. You can cancel at any time in the dashboard (Billing). The cancellation takes effect at the end of the current billing month.
  • Prices are in US dollars and do not include taxes. You must pay any taxes that apply.
  • If a payment fails, we can pause or downgrade your plan until the payment succeeds.
  • We can change plan prices. We will tell you by email at least 30 days before a new price applies to your plan. The new price applies from your next renewal after that date. If you do not agree, cancel before that renewal.

6.5 Refunds

Our Refund Policy is part of these Terms.

7. Acceptable use

You must not use the Service to:

  • break any law, or help another person break a law;
  • send spam, or send messages to people who did not agree to get them where the law requires that agreement;
  • harass, threaten, defraud, or impersonate any person or organization;
  • collect or process personal data without a lawful basis;
  • break the terms of a third-party service, or get around its limits or its security;
  • infringe the intellectual property or privacy rights of another person;
  • attack, overload, scan, or reverse engineer the Service, or get around our limits, billing, or security;
  • resell or give access to the Service to other persons without our written permission.

We can stop a request, suspend a tool, or suspend your account if we think that your use breaks this section or puts the Service, other users, or other persons at risk.

8. Your content and output

  • "Your Content" is the data that you send to the Service. "Output" is what the Service returns to you. As between you and us, you own Your Content and the Output.
  • You give us a limited permission to store, process, and send Your Content only to operate, secure, and support the Service for you, and as our Privacy Policy says.
  • You confirm that you have the rights necessary to send Your Content to the Service.
  • AI output can be wrong, incomplete, or similar to output for other users. Check Output before you use it or act on it, especially before you send or publish it.

9. Our rights

We and our licensors own the Service, including its software, design, and brand. These Terms do not give you rights in the Service other than the right to use it under these Terms. If you send us feedback, we can use it without an obligation to you.

10. Ending your use

  • You can stop using the Service and close your account at any time. To delete your account, write to info@heelo.dev.
  • We can suspend or close your account if you break these Terms, if your payment fails, or if the law requires it. If we close your account without a cause that you made, we will refund the prepaid balance that you did not use.
  • Sections 6.3 (no cash value), 8, 9, 11, 12, 13, and 14 stay in effect after your account closes.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT THAT THE LAW PERMITS, WE GIVE NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS.

12. Limitation of liability

TO THE MAXIMUM EXTENT THAT THE LAW PERMITS: (A) WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS ABOUT THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT THAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND US$100. Some places do not permit these limits, so they possibly do not apply to you.

13. Indemnity

You will defend and indemnify us against claims, losses, and costs (including reasonable legal fees) that come from Your Content, from actions done with your connected accounts at your request, or from your breach of these Terms or of the law.

14. Governing law and disputes

The laws of the State of Illinois, United States, govern these Terms, without regard to conflict-of-law rules. The state and federal courts in Champaign County, Illinois, have exclusive jurisdiction over disputes about these Terms or the Service, and you and we agree to that jurisdiction. Before you start a legal claim, write to info@heelo.dev so that we can try to solve the problem.

15. Changes to these Terms

We can change these Terms. We will put the new Terms on this page with a new effective date. For an important change, we will also tell you by email at least 14 days before it takes effect. If you continue to use the Service after a change takes effect, you agree to the changed Terms.

16. Other terms

These Terms, the Privacy Policy, and the Refund Policy are the full agreement between you and us about the Service. If a court finds that one part of these Terms is not enforceable, the other parts stay in effect. If we do not enforce a right, we do not give up that right. You cannot transfer these Terms without our written permission.

17. Contact

Email: info@heelo.dev